Last updated: 2 November 2026
This policy explains how M/S ALCOM COMPUTERS delivers products you buy from us. It forms part of our Terms & Conditions.
1. Digital services — no shipping
Domain names, website hosting, business email, backups, SSL certificates, software licences, Web Studio and other online services are delivered electronically. Login details, licence keys or confirmations are sent to your registered email or WhatsApp, usually within 24 hours of payment being confirmed (often much sooner). Domain registrations are subject to registry processing times.
2. Where we ship
We ship hardware and IT products across India. For delivery outside India, please contact us before ordering so we can confirm cost and feasibility.
3. Processing time
- In-stock items are usually dispatched within 1–3 working days of payment confirmation.
- Custom-built PCs and special-order items may take 7–10 working days.
- Orders are not processed on Sundays or public holidays.
4. Delivery time
- Standard delivery: usually 3–7 working days after dispatch.
- Express delivery (where available): usually 1–3 working days after dispatch.
Delivery times are estimates and may vary with location, courier and conditions beyond our control.
5. Couriers and tracking
We use reputed courier services such as India Post, DTDC, Blue Dart or Delhivery. Once your order is shipped, we will send you the tracking number by email, SMS or WhatsApp.
6. Shipping charges
- Shipping is free on orders above ₹5,000 within India unless stated otherwise.
- For smaller orders, shipping is charged at actual cost and told to you before payment.
- Heavy or bulky items and international shipments are charged by weight and destination.
7. Receiving your order
- Please check the package when it arrives. If it is visibly damaged or tampered with, do not accept it, or note the damage on the delivery receipt.
- Report any damage or missing items within 24 hours of delivery to alcom@alcomhost.in or WhatsApp +91-9897830036, with photos.
- If a package is returned to us because of a wrong address or failed delivery attempts, re-shipping charges may apply.
8. Pickup from our shop
You can choose to collect your order from our shop at Darul Aman Market, Jamalpur, Aligarh. We will call or message you when it is ready. Please bring your invoice or order number and a photo ID.
9. Contact
For any delivery question, contact us at alcom@alcomhost.in or +91-9897830036.