Shipping Policy for ALCOM COMPUTERS

SHIPPING POLICY
ALCOM COMPUTERS
Last updated: [June 20, 2025]

At ALCOM COMPUTERS, we are committed to delivering your purchases quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from us.

1. SHIPPING COVERAGE

We currently ship products across India and select international locations. For orders outside our standard delivery zone, please contact our support team before placing your order.

2. SHIPPING TIMEFRAME

a. Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
• Custom-built PCs or specialized orders may take longer (up to 7–10 business days).

b. Delivery Time

• Standard Shipping: 3–7 business days
• Express Shipping (if available): 1–3 business days
• Delivery times may vary depending on your location and courier partner availability.

3. SHIPPING METHODS & COURIERS

We use trusted and reputed courier services (e.g., DTDC, Blue Dart, Delhivery, India Post, etc.) to ensure timely and secure deliveries. You will receive a tracking number once your order is shipped.

4. SHIPPING CHARGES

• Free shipping on orders above ₹ 5000
• Orders below the free-shipping threshold will incur a flat-rate shipping fee, calculated at checkout.
• For international shipments, shipping costs will be calculated based on weight, destination, and courier rates.

5. ORDER TRACKING

Once your order is dispatched, you will receive a tracking link via email or SMS. You can track your order status through the courier’s website or directly from your account dashboard on our website.

6. DELIVERY ISSUES

a. Delayed Deliveries

We strive to meet delivery timelines, but delays may occur due to weather conditions, logistics issues, or public holidays. We appreciate your patience and understanding.

b. Undeliverable Packages

If a package is returned due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

c. Damaged Shipments

Please inspect your package upon delivery. If the package appears damaged or tampered with:

• Do not accept the delivery.
• Report the issue to us within 24 hours at sales@alcomhost.com or call 9897830036

7. IN-STORE PICKUP (If Applicable)

Customers can opt for in-store pickup at our physical location. Once your order is ready, you’ll be notified via phone or email. Please bring a valid ID and order confirmation for pickup.

8. CONTACT US

For shipping-related inquiries, please contact us at:
📞 Customer Support: 9897830036
📧 Email: sales@alcomhost.com
🏢 Office Address: Darul Aman Market Jamalpur, Aligarh

Note: Alcom Computers reserves the right to update this Shipping Policy at any time. Please refer to our website for the most current information.

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