Here is a Cancellation and Refund Policy tailored for Alcom Computers, covering the nature of its business in IT products, domain registration, website hosting, and related services:

CANCELLATION AND REFUND POLICY
Alcom Computers

Last updated: [Insert Date]

Alcom Computers is a registered business entity engaged in the trade of Computer and IT Products, Hardware Goods, Domain Name Registration, Website Hosting, and other IT-related services. We value our customers and aim to provide a transparent and fair cancellation and refund policy.

1. GENERAL TERMS

• This policy applies to all purchases made directly from Alcom Computers via our physical store, website, or authorized representatives.
• By placing an order, you agree to the terms outlined below.

2. CANCELLATION POLICY

a. Hardware & IT Products

• Orders may be cancelled within 24 hours of placement before dispatch/shipping.
• Once shipped, cancellation is no longer possible, and the return policy will apply instead.
• Customized or special-order products (e.g., assembled PCs) cannot be cancelled once processing has started.

b. Domain Name Registration

• Domain registrations are non-cancellable once submitted to the registrar.
• Spelling mistakes or incorrect domain choices made by the customer will not be refunded. Please double-check before confirming.

c. Website Hosting / IT Services

• Hosting and IT services may be cancelled with 7 days’ written notice.
• If the cancellation is within the first 7 days of the service and no major resources have been consumed, a partial refund may be applicable at our discretion.

3. REFUND POLICY

a. Hardware & IT Products

• Eligible for a refund if returned within 7 days of delivery, unused and in original packaging with all accessories and invoices.
• A restocking fee of 10–15% may apply based on product category.
• Shipping charges are non-refundable.
• Refunds will be processed within 7–10 business days after inspection and approval.

b. Defective or Damaged Items

• If a product is received damaged or defective, please inform us within 48 hours of delivery.
• We will arrange for replacement or issue a refund, subject to verification.
• All warranty-related issues will be handled as per the manufacturer’s terms.

c. Digital Services (Domain/Hosting)

• No refunds will be issued for:
  • Domain name purchases (once processed)
  • Hosting plans after 7 days of activation
  • Services consumed or fully delivered
• Refunds for unused services (within the grace period) will be pro-rated.

4. MODE OF REFUND

• Refunds will be processed through the original payment method or through bank transfer (in applicable cases).
• Please allow up to 10 working days for the refund to reflect in your account.

5. CONTACT FOR CANCELLATIONS/REFUNDS

For any queries or to initiate a cancellation/refund request, please contact us at:

📞 Customer Support: 9897830036
📧 Email: sales@alcomhost.com
🏢 Office Address: Darul Aman Market Jamalpur, Aligarh

Note: Alcom Computers reserves the right to amend this policy without prior notice. All changes will be updated on our website.

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